Improvising Customer Onboarding KYC With Blockchain Technology

Various industry verticals have begun to leverage blockchain technology. Sectors such as rental real estate, education, trade, and entertainment services are among the early adopters of this technology. However, the financial sector remains as the most affected sector of all. In this article, we’ll explain the answer to the question what is KYC?

We’ll also discuss how blockchain technology is helping the customer onboarding and KYC verification process in fintech projects. But first, let’s identify why there is such interest in KYC with blockchain in the UK financial sector.

What brings Blockchain into the UK’s Financial Industry?
It is true that blockchain technology got famous with their implementation in crypto projects. But, if we put aside the cryptocurrencies, what triggers the rest of the finance industry to adopt blockchain technology?

The trend of blockchain adoption in the financial sector has boomed due to the implementation of Fifth Anti Money Laundering Directive (AMLD5) by the European Union on 10th January. It stipulates that now the regulators will require very detailed information related to financial transactions of the participants, and that they will also need to verify those transaction details.

Other than the UK market, especially in the G7 (Group of Seven) countries, the Financial Action Task Force on Money Laundering (FATF) have been in force with a similar line of regulation since 21st June, 2019. These regulations have become norms or even unuttered requirements for the global financial sector.

The goal of these regulations is to train fintech companies to guide customers through KYC and AML (Anti-Money Laundering) during the customer onboarding process. It will help the regulators to maintain transparency in the financial markets.

What is KYC?
As the name suggests, Know Your Customer, or KYC referees to the practice and set of rules that financial companies follow. KYC requires customer identification documents in order to maintain reliable information about individual customers. This information can be asked anytime by the regulatory authorities for any particular customer or transaction.

KYC was introduced in the year 2000 and in its early days, it was used as a form of identification for private financial customers. It was easy for the financial institutions to keep up the KYC practice, as they could check and verify the customer identification document before every transaction.

But when the internet came into the picture of financial transactions, it became very difficult to ensure of document authenticity. Especially the poor quality scanned pictures of the customer documents, which often left financial institutions misplacing the document in the EPS (Electronic Payment System). Sometimes, the document itself was fictitious. Therefore, at that time, identification only meant eliminating anonymous transactions by gathering customer information.

With the advancement of technology, more and more people started having laptops, tablets, and smartphones that were equipped with powerful cameras and high-speed internet connection. Post-2010, the KYC became much more than customer identification. The financial industry started using it as a means of verification.

While using internet banking and payment systems, customers were being asked to click a photograph of the document in their hands. To ensure the authenticity of the photograph, the authorities would ask the customer to click the photograph from different angles, and if this is not enough, some customers have also been asked to make a video call.

How Financial Institutions are leveraging Blockchain?
As blockchain technology is moving towards its mature stage, businesses are witnessing the transformation of the financial services. Blockchain was initially intended for cryptocurrency, and now it is also used in the vast financial space dealing with fiat money.

Banking institutions are using Blockchain to safeguard and share the personal data collected by several means including KYC. The data is shared to a very secured distributed network which contains all the customer information. Before a transaction is processed, the institutions identify and verify the customer identity. The financial institutions face several issues such as data error and duplication during this process. Even the customers find it hard to go through the identity verification process at the time of KYC.

How does it work?
Blockchain is similar to a distributed ledger, where the data is shared in real-time to all the participants. This way it can help financial institutions streamline their KYC process by using a real-time data exchange with the customer for faster and more efficient validation.

Blockchain KYC validation processes can help several financial institutions such as credit unions, central banks, commercial banks, eWallet providers, investment firms, insurance companies etc. Blockchain technology will enable financial institutions to store digital customer identifiers on the blockchain network. In the blockchain network, the information is replicated to all the participants in real-time and also is being backed up at the same time, rather than storing the confidential KYC information on a particular device.

This is how the KYC validation process works with blockchain – The financial institution will first request the customer identity data from the blockchain platform. With the platform’s consent, the financial institution will be able to login using the OTP (One-time Password) and with this, they will have access to a private key to the data. Notwithstanding the fact that the data is managed by a third-party, every stakeholder can request access to the data. However, the customer will have the control to distribute the data. Blockchain technology is considered to be self-sovereign and till now it has proved to be secure.

Fintech App Design Guide For 2021

Ever since the fintech revolution began during the financial crisis in 2008, traditional financial institutions have been left behind because of their unwillingness to adopt new technologies. The financial technology revolution has introduced better solutions for mobile payments, finance management tools, crowdfunding, peer to peer lending, and mortgages and loans. Fintech startups have understood that this revolution is mainly due to increasing requirements for customer convenience and buying experience. The key to a better customer experience is the balance of simplicity and security in the fintech app designs.

The EY Global FinTech Adoption Index 2019 states that over the past two years, the fintech services adoption has almost doubled, as now 64% of the digitally active users interact with fintech apps.

Fintech App Design Principles
Fintech apps that are very popular among customers are those which are designed to offer convenience and user-friendliness. These apps provide additional features to help customers manage their finance. The following are some of the fintech app design principles that every designer should be aware of before designing a fintech app.

Keep your focus on the customer journey
Before you begin with the fintech UI design, it is crucial to understand the optimum app flow and customer journey. While designing, you’ll be working on the mobile app page layout and content management. Hence, the customer journey should be designed to motivate the user to use the app.

Needless to say that the app should solve the user’s pain-points by bringing an alternative service to a specific set of users or more convenient access to services that were previously a hassle to access. Therefore, it is essential for you as a designer to grasp the particular unique selling points of that fintech app, understand the target user base, and design the financial app accordingly.

Correctly placing the call to actions within the app pages help users take desired steps. Also, the details about any features should be ready whenever the user asks for it. These practices will boost the user’s confidence in using your fintech app.

Don’t overload the Fintech App design with information
The most common mistake designers make with fintech app designs is overloading the user with information. It is not about how much information a page has; it is about how much of the available information will be useful for the user. While managing content on a page, you should always keep in mind the user experience. Consider the key information that the user is likely to need on each page. Most fintech app users cannot understand specific data or make sense of field-specific terms.

Most mobile app designers don’t focus on user comprehension ability. Users spend half of their time understanding information that is presented in boring text or excels sheets. Nobody likes to read just numbers; therefore the designers should visualize the data.

There is a quote by which you’ll understand what I’m trying to say – If you design the app good enough, the chances are that the user won’t know it is an app for financial services. In practice, a perfect fintech app design means an interface that is clean and easy to understand. The user should not need to be well taught in finance to enjoy using your application.

Everything You Need to Know About Oxygen Concentrators!

Recently due to the rapid rise of coronavirus cases in India, there is a huge hit on the efficiency of the healthcare sector. Many hospitals are facing difficulty in providing medical aid to everyone and suggest those who aren’t critical try and self treat at home. In the midst of this chaos, we have seen the sudden rise in the popularity of Oxygen Concentrators. As Covid-19 care essentials have become so necessary we have to adopt using them in our daily lives. Starting from masks, sanitizers, oximeters etc, these have now become part and parcel of our life and living. Similarly, oxygen concentrators thus have become critical in treating breathing problems of Covid patients. Because it is a piece of advanced medical equipment, not much is known about it to the layman. This article is going to answer what oxygen concentrators are, how they work, and the process of getting one for yourself at home.

What is an Oxygen Concentrator?
As the name itself suggests, an Oxygen Concentrator increases or concentrates the amount of oxygen in the surroundings. Our body needs a certain amount of oxygen in order to operate. The ambient air around us is mostly nitrogen with only 21 percent of it being useful oxygen. It is our lungs that filter out the other gases and pass pure oxygen into the bloodstream. The amount of oxygen entering the body is called the oxygen saturation level, and when it starts going below a certain point, loss of bodily functions is seen. You may experience breathlessness, weakness, and these symptoms may also lead to fatal heart attacks or respiratory collapse.

Medical oxygen concentrators are able to take air from the environment and concentrate it to a much greater percentage for the patient to ingest. A highly concentrated dose of oxygen helps lower the burden on the diseased or failing lungs and thus more oxygen is able to be passed into the body to support life functions. The best feature of such oxygen concentrators is that they do not rely on any external resources and only convert the ambient air in our surroundings. These can also be run for long periods of time for several days, without running out.

How do they work?
The basic process of an Oxygen concentrator is to suck in the atmospheric air and to filter out the nitrogen from using various methods, leaving only a highly oxygen-rich gas. Oxygen concentrators can achieve this via two methods.

The first is Pressure Swing Adsorption, where a molecular sieve is used to separate the nitrogen. The air is passed through a sieve that is coated with zeolite. Zeolite is a material that attracts nitrogen particles and sticks to them. This means, as the air keeps passing through the machine, the oxygen keeps passing on, while the nitrogen is stuck to the zeolite particles and is filtered out. It is a very economical and efficient process for home and healthcare applications.

The second method, Membrane Gas Separation, is a very simple method where the air passes through multiple membranes. These membranes are designed on a microscopic level to only let oxygen through. The nitrogen and other gases eventually get filtered out through the membranes after multiple passes.

After the oxygen concentrator has converted the air, we get a constant stream of gas that is 90-95% pure oxygen. This concentrated oxygen can then be supplied to a patient via a breathing mask.

Using an Oxygen Concentrator at home:
If in any unfortunate scenario, one finds that a patient is suffering from low oxygen saturation and has to be isolated at home, based on the severity of their breathing, oxygen concentrators can be used. Oxygen concentrators can be used if the oxygen saturation levels fall up to 85%. Any more than that, then you will have to shift to denser alternatives of oxygen such as liquid medical oxygen.

Having the knowledge of operating an Oxygen concentrator is very important. As hospitals have very limited resources, they have to allocate them to patients who are fatally ill and require intensive care. For those featuring moderate or mild breathing difficulties, all medical professionals are suggesting home treatment. Not only will this act as a form of isolation for the virus to not spread further from the patient, but also lower the caseload of the hospitals.

The process is very simple, first, connect the oxygen concentrator to a source of power and turn it on. Then attach a bottle of distilled water as per the liters of oxygen required. Lastly, you can administer the oxygen to the patient through a nasal cannula or a face mask. Just connect the plugs to the oxygen concentrator and it will automatically start pumping the oxygen through the pipes and into the patient’s respiratory system.

Is Oxygen Concentrator useful for COVID Patients?
This is definitely a very widely asked question. The simple answer to this question is a definite yes. For anyone who starts facing trouble breathing due to COVID-19, it is necessary to provide them the required oxygen, or else the functioning of their body will suffer. The threshold of applying concentrated oxygen is when the oxygen saturation falls below 95%. This kind of fall in oxygen is one of the most common symptoms of Covid and can affect people with various degrees of fatality. Oxygen concentrators can treat patients to a certain extent. However, if in any case, the oxygen falls below 85% you must seek professional medical help at a hospital as oxygen concentrators cannot keep up beyond that point.

How to buy Oxygen Concentrators?
Oxygen concentrators are very high in demand and are also being sold for marked-up prices. Some of the best oxygen concentrators are produced by companies such as Philips Invacare, Inogen, and BPL Medical Technologies. Oxygen concentrators are also available for purchase at medical stores, however, there is a high chance of them running out of stock due to the extremely high demand from homes and hospitals.

In conclusion, oxygen concentrators have become one of the most critical objects right now. Their ability to save the life of COVID-19 patients at a time when the country is afflicted with so many cases makes them a very important medical product for everyone to have in case of emergencies.